Terms of Service

Article 1 — Use of the Online Store

By using our website, you confirm that you have reached the legal age required to make online purchases in your country or region of residence.

You agree not to use our products, website or services for any illegal, fraudulent or unauthorised purpose.

Any misuse of the website, attempted hacking, transmission of viruses or behaviour likely to disrupt the proper operation of our services may result in the suspension or denial of access to those services.

Article 2 — General Conditions of Service

We reserve the right to refuse an order or service when necessary, particularly in cases of abusive behaviour, suspected fraud or use of the website that does not comply with these Terms of Service.

You agree not to reproduce, copy, sell, resell or exploit any part of the website, our services or their content without our prior written authorisation.

Article 3 — Information on the Website

We make every reasonable effort to provide clear, accurate and up-to-date information on our website.

However, certain information may contain errors, omissions or inaccuracies. We reserve the right to correct, modify or update website content at any time.

Article 4 — Prices and Availability

Our product prices are displayed in euros, including all applicable taxes, excluding delivery charges.

Product prices, descriptions and availability may be changed at any time without prior notice.

We reserve the right to limit available quantities or discontinue the sale of any product.

Article 5 — Products and Images

We endeavour to present our products as accurately as possible, including their colours, shapes, materials and details.

However, the appearance of colours may vary depending on the screens, devices or display settings used by the customer.

Photographs, images and visual representations are provided for illustrative purposes only and do not constitute a contractual commitment.

Article 6 — Orders and Customer Information

Customers agree to provide accurate, complete and up-to-date information when placing an order, including their name, contact details required to process the order, delivery address and billing information.

If the customer provides incorrect information, particularly an incorrect delivery address, Q:tee cannot be held responsible for delivery delays or failure to deliver resulting from that error.

We reserve the right to refuse or cancel an order in the event of an obvious error, stock unavailability, suspected fraud or a payment-related issue.

Article 7 — Payment

Payment is made online using the payment methods offered on the website.

Payment information is processed by secure payment service providers. Q:tee does not store customers' complete bank card details.

An order is considered final once payment has been successfully authorised.

Article 8 — Third-Party Tools and Services

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products online.

Certain services, tools or links available on the website may be provided by third parties. We cannot be held responsible for the content, operation or practices of these external websites or services.

We encourage you to review the terms of use and privacy policies of third-party services before using them.

Article 9 — External Links

The website may contain links to third-party websites. These links are provided for information or convenience.

Q:tee has no control over these external websites and cannot be held responsible for their content, products, services or practices.

Article 10 — Comments and Contributions

If you submit reviews, comments, suggestions or messages to us, you agree not to infringe the rights of third parties, including copyright, trademarks, privacy rights or any other protected rights.

Comments must not contain offensive, defamatory, obscene, illegal, misleading or malicious content.

We reserve the right to remove any content that we consider inappropriate or contrary to these Terms of Service.

Article 11 — Personal Data

Personal data submitted through our online store is processed in accordance with our Privacy Policy.

Such data may be used in particular to process orders, arrange deliveries, issue invoices, manage customer service and maintain customer relationships.

For any questions regarding your personal data, its modification or deletion, or the exercise of your rights, please use the form available on our Contact page.

Article 12 — Errors, Inaccuracies and Omissions

Occasionally, information published on the website may contain errors, particularly regarding product descriptions, prices, promotions, delivery charges, delivery times or availability.

We reserve the right to correct any error, inaccuracy or omission, including after an order has been confirmed, where necessary.

Article 13 — Prohibited Uses

You may not use the website or its content for illegal, fraudulent or abusive purposes, or in any manner contrary to these Terms of Service.

In particular, you must not attempt to disrupt the operation of the website, circumvent its security measures, collect other people's personal data, transmit malicious content or infringe the rights of Q:tee or third parties.

Article 14 — Limitation of Liability

We make every reasonable effort to ensure the proper operation of the website and the quality of our services.

However, we cannot guarantee that access to the website will always be available, secure, error-free or uninterrupted.

Q:tee cannot be held responsible for indirect damages, loss of data, commercial losses or consequences arising from misuse of the website or temporary interruptions of the service.

Article 15 — Intellectual Property

All elements appearing on the website, including text, images, photographs, logos, graphics, layouts and content, are protected by intellectual property rights.

Any unauthorised reproduction, distribution, modification or use of these elements is prohibited.

Article 16 — Termination or Suspension of Access

We reserve the right to suspend or deny access to the website or our services in the event of a breach of these Terms of Service.

Obligations arising before suspension or termination remain applicable, including amounts due for confirmed orders.

Article 17 — Governing Law

These Terms of Service are governed by French law.

In the event of any difficulty, customers are encouraged to contact our customer service team first, using the form available on our Contact page, to seek an amicable resolution.

Article 18 — Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

The applicable version is the one published on the website at the time of consultation or use of the service.

Article 19 — Contact Us