Here you will find answers to the most frequently asked questions about our products, stores, online orders, deliveries, returns, and exchanges.

1. What types of products do you sell?

We offer a selection of women's ready-to-wear, costume jewelry, pearls, bags, and accessories at Q:tee. We also offer a selection of men's clothing and summer accessories at the Côté Mer store.

2. What is the difference between Q:tee and Côté Mer?

Q:tee is our world dedicated to women's fashion, costume jewelry, pearls, and accessories. Côté Mer is our store dedicated to men's clothing: shirts, polo shirts, Bermuda shorts, light trousers, hats, sandals, and seasonal accessories.

3. Where are your physical stores located?

Q:tee
Women's ready-to-wear, costume jewelry, pearls, and accessories
21 rue Hoche
83120 Sainte-Maxime

Côté Mer
Men's clothing and summer accessories
32 rue Paul Bert
83120 Sainte-Maxime

4. How can I place an order online?

Select the items you wish to purchase, add them to your cart, then follow the validation and payment steps.

5. Are Côté Mer men's items available online?

A selection of Côté Mer men's items may be offered on our online store depending on available collections. Stock may vary between the website and the physical store.

6. What payment methods do you accept?

We accept the main payment methods offered during order validation, including bank cards and, subject to availability, PayPal.

7. How can I track my order?

After your order has been shipped, you will receive a confirmation email with tracking information when available.

8. What are the delivery times?

Delivery times may vary depending on the destination and the chosen shipping method. In general, orders are carefully prepared and shipped as quickly as possible.

9. Do you offer in-store pickup?

When this option is available, you can choose in-store pickup at the time of order. The information will be indicated when validating your cart.

10. Can I try on items in-store?

Yes, you can come and discover and try on our selections directly in-store in Sainte-Maxime. Q:tee welcomes you for women's fashion, jewelry, and accessories, while Côté Mer welcomes you for men's fashion.

11. How do I choose the right size for clothing?

Cuts may vary depending on the models. We advise you to consult the information available on the product page or to contact us for personalized advice.

12. Are online and in-store stocks identical?

Stocks may vary between our online store and our physical stores. If you are looking for a specific item, please do not hesitate to contact us before your visit.

13. Do you offer returns or exchanges?

Yes, we accept returns and exchanges within fourteen (14) days of receipt of the order. Items must be unworn, unwashed, complete, with their tags, and in their original condition.

14. How do I return an item?

To make a return, contact us by email at contact@q-tee.fr or via our contact form. We will provide you with instructions. Return shipping costs are at the customer's expense, except in case of our error or a defective item.

15. Can I modify or cancel my order?

If your order has not yet been prepared or shipped, we can try to modify or cancel it. Contact us quickly after your purchase so we can help you.

16. What if my item is damaged or defective?

Contact us immediately upon receipt of your order with photos of the affected item. We will review your request to offer you a suitable solution.

17. Do you offer gift cards?

Yes, gift cards may be offered on our online store. They are ideal for giving a gift while allowing the recipient to choose what they want.

18. Do you offer promotions or new arrivals?

Yes, our collections regularly evolve with the seasons. We offer new arrivals, seasonal selections, and sometimes special offers. You can check our website or subscribe to our newsletter to stay informed.

19. Are your jewelry pieces handmade?

Some of our jewelry and pearl creations are carefully crafted or selected to offer elegant, feminine, and easy-to-wear pieces.

20. How do I contact customer service?

You can contact us by email at contact@q-tee.fr or via our contact form.

For any other questions

Our team is at your disposal to advise you on our women's collections, jewelry, accessories, and our Côté Mer men's selection.

Q:tee
21 rue Hoche
83120 Sainte-Maxime

Côté Mer
32 rue Paul Bert
83120 Sainte-Maxime

Email: contact@q-tee.fr